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How to Create a Sub-User

A billing sub-user is an additional login on your account with limited permissions. Use one when someone else helps look after your server, such as a fellow server owner. They sign in with their own email and password, so you never share the same logins.

Before You Begin

  • You must be the account owner

  • Have the sub-user's email address

  • Decide which permissions they need. Give only what is required.

Sub-user access is not shared across both panels. Each sub-use must be invited individually to both the client panel and the Pterodactyl panel.

Create a Billing Sub-User

  1. Log into the client area here.

  2. Click your name in the top-right corner and choose User Management or using the link here.

  3. Click on Invite New User and enter the person's email address.

  4. Choose whether you want to grant All Permissions or Choose Permissions.

  5. Click Send Invite.

What the Sub-User Does

  1. Open the invitation email and click the link.

  2. If they already have an account with us, they'll sign in and accept the invite. Otherwise, they will need to create an account.

  3. After accepting, they can log in to the client area on your behalf with the permissions you set.

Change or Remove a Sub-User

Change Permissions

  1. Go to User Management in the client area here.

  2. Find the user in the list and click the icon.

  3. Update the permissions and click Save Changes.

Remove Access

  1. Go to User Management in the client area here.

  2. Find the user in the list and click the icon.

  3. Click Confirm in the confirmation window.

Pending Invites

If the person hasn't accepted an invite yet, you can resend or cancel a pending invitation from the same User Management page.

To protect your account, grant only necessary permissions. You may always add more later.

Create a Pterodactyl Sub-User

Panel sub-users are separate from billing sub-users. They log in to the control panel and can only see the servers you share with them, with the permissions you choose. Use them to let a friend or staff member help run a server without sharing your password.

Adding a Sub-User to a Server

  1. Log into the Pterodactyl panel here.

  2. Choose the server you would like to give someone access to.

  3. Click Users in the left hand menu.

  4. Click New User and enter the person's email address.

  5. Check the individual permissions they need or grant all permissions. Permissions are grouped by section such as Control (console, stop, start, restart), User, File, Backup, Allocation, Startup, Database, Schedule, Settings, and Activity.

  6. Click Invite User.

Change Permissions

  1. Choose the server you would like to change the user permissions from.

  2. Click Users in the left hand menu.

  3. Find the user and click the icon.

  4. Click Save.

Remove a Sub-User

  1. Choose the server you would like to remove the user from.

  2. Click Users in the left hand menu.

  3. Find the user and click the icon.

  4. Click YES, REMOVE SUBUSER in the confirmation window.

Panel sub-users are set up per server. Repeat the steps above for each server you want to share. A panel sub-user cannot see invoices, and a billing sub-user cannot see your servers.

Troubleshooting

The invite email didn't arrive.

Ask the person to check the junk/spam folder and confirm the email address was typed correctly.

The invite link doesn't work.

Invitation links can expire or be used once. Cancel the old invite and send a new one.

The sub-user forgot their password.

They can use the forgot password form on the login page. See How to Reset Your Password or Recover Your Account

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