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How to Reset Your Password or Recover Your Account

If you can't log into WHMCS or Pterodactyl, you can usually fix it yourself by resetting your password. This article explains how to reset a forgotten password, how to change a password you still know, and what to do if you are locked out because of 2FA.

Before You Begin

  • Make sure you have access to the correct email address registered on the account.

  • Reset links expire and can only be used once, request a new one if yours doesn't work.

WHMCS

Reset a Forgotten Password

  1. Go to the login page here.

  2. Click Forgot? above the password form or using this link.

  3. Enter the email address registered to your account and click submit.

  4. Open the email from and click the reset password link. If you don't see it within a few minutes be sure to check your spam/junk folder.

  5. Enter a new password, confirm it, and click Save Changes.

  6. Log in with your new password.

Change a Password You Already Know

  1. Log into the client area here.

  2. Click your name in the top-right corner and choose Change Password or using the link here.

  3. Enter your current password, along with your new password then confirm and click Save Changes.

Pterodactyl

Reset a Forgotten Password

  1. Go to the login page here here.

  2. Click FORGOT PASSWORD? underneath the login button or using this link.

  3. Enter the email address registered to your account and click SEND EMAIL.

  4. Open the email from and click the reset password link. If you don't see it within a few minutes be sure to check your spam/junk folder.

  5. Enter a new password, confirm it, and click RESET PASSWORD.

  6. Log in with your new password.

Change a Password You Already Know

  1. Log into the Pterodactyl Panel here.

  2. Click Account in the left sidebar navigation or using the link here.

  3. In the Update Password section enter your current password, along with your new password then confirm and click Update Password.

Troubleshooting

I didn't receive the reset password email.

Check your spam/junk folder and confirm your entered the email address registered to the account. If you still do not receive an email, request another one or contact support.

The reset link says it's invalid or expired.

Reset links are single-use and time-limited. Request a new one and use the most recent link.

I no longer have access to my registered email address.

You will need to submit a ticket so a staff member can update your email address. Additional verification may be needed.

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