Before You Cancel
Back up your data. Once a service is terminated, its files, and databases are deleted and cannot be recovered. Download anything you will need before proceeding.
How to Cancel a Service
Log into the client area here.
Click on Services in the top navigation bar and click on the service you would like to cancel.
In the Actions panel on the left sidebar underneath Product Details click Request Cancellation.
Describe the reason for the cancellation. Although this is optional it helps us improve our service.
choose when the cancellation should take effect:
Immediate - the service is terminated as soon as the request is processed. Unused time is not refunded.
End of Billing Period - the service stays active until the end of the term you have already paid for, then the service is terminated. This is the recommended option.
Click Request Cancellation.
What Happens After You Cancel
End of Billing Period requests - The service continues as normal until the term ends, and its data is removed immediately after.
Immediate requests - The service will be terminated as soon as the request is processed, and its data is removed immediately after
Data is deleted immediately after a service is terminated. Data CANNOT be retrieved afterwards! Please be sure to back up all data prior to requesting a cancellation.
Reversing a request - If you decide to keep your service, contact staff immediately as immediate terminations are processed automatically at midnight (12am) UTC.
Refund Policy
What Is Covered
Money back guarantee - New subscriptions are eligible for a full refund if requested within 36 hours of the initial purchase, provided the server has not been subject to abuse, excessive resource use, or Terms violations.
Duplicate and incorrect charges - If you were billed twice or charged the wrong amount in error, we will refund the difference.
What Is Not Covered
Renewals are generally non-refundable.
Servers subject to abuse or Terms violations are ineligible if the abuse occurs during the refund window, including but not limited to excessive resource use, mining or proxy workloads, network attacks, or circumventing limits.
Unused time on a service.
Add-ons and one-time services that have already been delivered.
Accounts terminated for violating our Terms of Service or Acceptable Use Policy.
Charge-backs.
How Refunds Are Issued
Approved refunds are returned to the original payment method.
Your bank or card issuer may need additional time to show the funds once a refund is processed.
Refunds are issued in the currency of the original payment.
How to Request a Refund
Log into the client area here.
Click Open Ticket in the top-right corner and choose Billing.
Submit a Billing ticket that includes the service you would like refunded and optionally the reason for the request.
Our billing department will review your request.
Frequently Asked Questions
Will I be charged again after I cancel?
Will I be charged again after I cancel?
No further invoices are generated after a service is cancelled, any new invoices generated will automatically be cancelled.
Can I get a refund on the unused part of my billing term?
Can I get a refund on the unused part of my billing term?
Unused time is not refundable after the 36-hour window, except at our discretion. If you are unsure if this applies to you, submit a request through the client area.
I cancelled but was still charged.
I cancelled but was still charged.
In this case please contact us so we can get this refunded for you.
Can I reactivate a cancelled service?
Can I reactivate a cancelled service?
No terminated services cannot be reactivated and a new service will need to be purchased.